Shipping & Delivery
All pricing shown on our website has the delivery fee included. We deliver one-way within the following radii:
- 50km one way from Sandton, Johannesburg
- 50km one way from Observatory, Cape Town (we do however include deliveries to Paarl, Franschhoek and Stellenbosch)
If you are located outside the above-mentioned delivery zones, please feel free to contact us directly on the details provided on our website to discuss your potential delivery options further.
Once you have successfully completed the checkout process on our website, you will receive a confirmation of your order via email. Hereafter a qualified member of the Frost Popsicles team will contact you directly on the same day that the order was placed (Provided the order was placed between the hours of 8am-5pm).
A suitable time and date can then be arranged directly with you. Unless the order is requested for delivery on a specific date, we prefer to deliver within 2-3 working days at the most.
Yes, customers are able to request a specific time for delivery when they are contacted by a member of the Frost Popsicle’s team after a successful checkout process. However please take note our latest delivery times vary from region-to-region:
- Cape Town’s latest delivery time is 3:30pm (deliveries on weekdays only).
- Johannesburg’s latest delivery time is 5pm.
Yes, contact us directly using the contact details provided in order to change the delivery address. However if the new delivery address falls far outside of our above-mentioned delivery zones, this may incur additional delivery fees or could ultimately affect the delivery timeframe. We recommend you contact us directly using the details provided on our website to ensure your delivery remains on-time and in order.
Yes, to reschedule your delivery simply contact us using the details provided on our website within 24 hours of placing your order.
Simply select a product in our online store. Once you have the product in your cart you are then able to review everything is in order and can proceed to checkout. We use a secure payment gateway (PayGate) to process your online payment. Thereafter a qualified staff member will contact you (within 24 hours of placing your order) to process your delivery further.
In order to cancel your order, please contact us within 24 hours of placing your order with the details provided on our website. Once an order gets dispatched for delivery, a cancellation can no longer take place.
Yes, changes can be made shortly after placing an order. However there may be additional charges involved should your request to include a larger quantity of products or in the case the order is already on its way for delivery.
Refunds & Returns
We cannot process returns on our products as they are perishable. The order can be cancelled but must be done so timeously (prior to delivery taking place).
Under no circumstances can a product that has already reached the specified delivery address be returned. Our products are perishable and therefore cannot be re-purposed once a delivery is successful.
In the case that Frost Popsicle’s delivers the incorrect order to your specified delivery address, please contact us immediately (prior to opening any of the goods). We will collect the incorrect order at the same time as delivering the correct order originally requested (within 2 – 3 working days).
In the unlikely event that a product arrives melted or damaged at the delivery address, please contact us immediately so we can address the issue further. Please note if the order is not flagged within 15 minutes of receiving your delivery, we cannot be expected to process any sort of replacement of goods.
Frost Popsicle’s reserves the right to inspect your order’s condition upon arriving with it’s replacement. Should we uncover that there was negligence on the customers part, we will withhold the replacement goods.
Payments & Products
All online orders are paid upfront during the checkout process. We accept VISA and Mastercard and make use of a secure payment gateway (Paygate) to finalise your orders online. Thereafter a qualified staff member will contact you to organise a suitable delivery date & time.
You are also able to order directly from us using the contact details provided on the website. You will be invoiced accordingly and payment can be made via EFT or COD (cash on delivery).
The Perfect 10 Build a Box gives you, our customer the flexibility to create a box of your favourite flavour popsicles. Create a box of 10 popsicles from any of the products within our range. We will then package the various products selected and have them delivered exactly as per your request.
Prices do vary within our range, please double-check the pricing once your flavours have been selected prior to continuing with the checkout process.